Cancellation & Refund Policy

Our Simple Refund Promise

At Rummy Loot, we want you to always feel relaxed and safe about your money. Because our platform is an online card gaming app where players compete in real time, cancellations and refunds work differently than returning a shirt to an online store. Here is how it all works in plain, simple English.

1. Backing Out of a Table Before It Starts

If you join a cash table or tournament, but change your mind before the countdown hits zero and cards are dealt, you can simply tap the leave button.

Your entire table entry fee will immediately return to your game wallet. Instant refund, no questions asked.

2. Leaving While a Match Is Happening

Once the cards are dealt and the match begins, you cannot cancel your game or request a refund. If you quit, close your app, or turn off your phone in the middle of a hand, it is counted as a Drop under standard Indian rummy rules.

Why is this the rule? Because if players could quit and get refunds after seeing their cards, anyone dealt a weak hand would just leave and take their money back. That would completely ruin the game for the honest players at the table.

3. What Happens If Our Game Servers Crash?

Technology can sometimes glitch. If our servers face a sudden outage, a bug, or an unexpected platform crash while your game is active:

• The game is canceled immediately.
• 100% of your entry fee is automatically refunded back into your game wallet.
• Refunds typically show up within 30 to 60 minutes after server recovery.

Please note: If your own phone battery dies or your personal Wi-Fi/mobile network drops out, our app gives you an emergency timer to reconnect. If you cannot get back in time, the system auto-drops your hand to save you from losing maximum penalty points.

4. What If Your UPI Deposit Gets Delayed?

Every now and then, you deposit money through UPI (Google Pay, PhonePe, Paytm) or net banking, and your bank account shows money deducted, but your Rummy Loot wallet balance hasn't increased yet.

Please don't worry—your money is completely safe. This happens when the bank's servers are experiencing temporary network congestion. Here is what happens next:

• In most cases, the banking system auto-clears the transaction within 24 to 48 hours, and the funds will appear in your Rummy Loot wallet.
• If the transaction fails completely, your bank will automatically reverse the charge back to your original bank account within 3 to 7 working days, as per RBI banking rules.

5. Getting Your Money Back When Closing Your Account

If you ever want to stop playing on Rummy Loot and close your account:

• You can withdraw all your remaining unplayed cash balance, as long as your KYC identity verification is complete.
• The money will be wired straight to your verified bank account or UPI ID.
• Free signup bonuses and promotional chip rewards cannot be converted into cash.

How to Contact Support for Refund Questions

If a deposit didn't show up or you ran into a technical glitch during a game, please reach out to our team:

Email: support@rummyloot.in.net

When you email us, please include your registered mobile number, the date and time, and the payment reference ID (UTR or transaction number). We will look into it and reply within 24 to 48 hours.